Unlock the potential of IT

 Xperience ITSM is an application platform that allows you to control the processes involved in managing and supporting IT services throughout their entire lifecycle

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The solution that automates IT processes.

La soluzione che automatizza i
processi IT

Deliver modern and resilient services aligned with customer-centric priorities.

Incident management aims to minimize malfunctions by making restoration operations as fast as possible according to agreed service levels. Xperience’s Incident management ensures that incidents are classified by priority and severity, and then escalated to the most appropriate support structures..

Prevention of the repetition of incidents and malfunctions in order to reduce the negative impacts on business caused by interruptions of infrastructure services.

The efficient management of a service depends on the ability to make fast and accurate changes to the infrastructure, including new installations, hardware and software updates, configuration changes, and user data transfers. Change Management ensures the use of standardized methods and procedures.

Configuration Management is at the core of effective IT service management. The quality of data in the Configuration Management Database (Asset Management Database) affects the efficiency of managing the entire service operations. All processes and services use and interact with Configuration Management.

SLAs are an immediate way to improve services, provide notifications of inefficiencies, and ensure integration of agreements with Incidents and Problems that arise in a random system. Xperience’s Service Level Management makes it possible to create and manage formalized commitments for IT service as outlined by the ITIL methodology.

Release Management aims to consider changes to IT services in all their technical and non-technical aspects. Xperience provides a chain approach for controlling and managing services, through the integration of operations for Incident, Problem, Change, Configuration, Service Level, and Release Management into a single application.

Optimization in the management of the Asset lifecycle and resulting efficiency in the delivery of services to users, thanks to the visibility and control of the entire portfolio of available resources.

Ease of use and simplicity for users who can take advantage of an intuitive portal to request services, consult FAQs, news and interact in real time.

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