Every change required and made in the company, is analyzed in compliance with certain prerequisites, expectations, needs and standards, thus activating coordinated processes of change. They are processes of prior assessment of a hypothetical change, in order to coordinate and possibly approve, one or more activities of transformation of corporate structures or standards.

With the incident processes, all those actions put in place before, during and after the occurrence of an unexpected and unexpected event, such as to compromise the normal course of business activities, are managed. The purpose of incident management processes is to mitigate the impact and quickly restore the previous situation.

Service level processes are linked to the company’s ability to meet or even anticipate customer demands and expectations at the right time and with the right service

Those of the assets, are processes concerning the management of the tangible and intangible assets, the materials, the distribution, the allocation, the ways of employment, the use of the same resources and the analysis of their life cycle. Through this type of process, you can always be updated on what in the company is used, changed, purchased, how long on average , who uses it, how it is disposed of.

Processes able to distinguish and manage the various internal requests to the company and send them to the right management queues

Alert, notification and alarm processes, which facilitate the exchange of information and data between parties involved in a single activity

Knowledge processes feed company knowledge, constitute the database of information, procedures, specifications, which are part of the company experience.
They are organized processes in order to make available to all the business history, in order to capitalize the efforts made and the experiences produced in the execution of the activities.

Through these processes, it is possible to measure and to estimate the weight of the engagement, the times and the volumes of the activities, planning, analyzing and assuming the eventual deficiencies of ability that emerge between a current situation and one previewed.

Everything that needs approval, verification and control and that therefore touches the decision-making activity of the company, passes through this type of processes.