Every change requested and made in the company is analyzed respecting certain prerequisites, expectations, needs, and standards, thus activating coordinated change processes. They are processes of preventive evaluation of a hypothetical change, to coordinate and eventually approve one or more activities of transformation of assets or company standards.

With incident processes, you can manage all actions put in place before, during, and after the occurrence of an unexpected and unforeseen events compromising the normal course of business activities. The purpose of incident management processes is to mitigate the impact and quickly restore the situation before the incident.

Service level processes are linked to the company’s ability to meet or even anticipate customer demands and expectations at the right time and with the right service

Asset processes concern the tangible and intangible asset management of materials, distribution, assignment, modes of use, use of the resources themselves, and lifecycle analysis. Thanks to this, it is possible to always be updated on what is used, changed, purchased, how long it lasts on average, who uses it, and how it is disposed of in the company.

Processes capable of distinguishing and managing various internal requests within the company and sending them to the appropriate management queues.

Processes of notice, notification, and alarm, that favor the exchange of information and data between parties involved in a single activity.

Knowledge processes fuel corporate knowledge, constitute the database of information, procedures, specifications, which are part of the company’s experience. They are organized processes to make the corporate history available to everyone, to capitalize on the efforts made and the experiences produced in the execution of activities.

Measure and evaluate the weight of effort, the times, and volumes of activities, planning, analyzing, and hypothesizing any capacity deficiencies that emerge between an actual and a forecast situation.

Everything that requires approval, verification, and control –and therefore reaches the decision-making activity of the company– goes through this type of process.