Manufacturing companies aim to achieve increasingly ambitious goals while containing costs, must comply with changing regulatory requirements, and maximize return on assets.
It is, therefore, essential to embark on a process of innovation and digitization through the implementation of BPM software in order to become more efficient and productive, offering customers the best service in the market. To get to this, BPM operates in such a way that the company has control over all machinery-related activities, avoiding risks of disruption, preventing breakdowns and downtime, and ensuring the legally compliant safety of equipment and working environment.
The advantages of using BPM software to manage maintenance activities
Scheduled maintenance activities through BPM on the machinery of manufacturing enterprises make it possible to certify the quality of equipment while complying with current regulations.
For a company to become certified means equipping itself with a methodology to manage its growth in the most correct and balanced way.
To plan regular preventive maintenance, the BPM software keeps track of the lifecycle of machinery, records the work that has been done (any repairs or part replacements), and shares information and reports, both with the operations department and with customers.
By doing so, the staff is always updated in real-time about the status of the equipment and is able to show their customers what work has been done on it, what activities were performed, for how long, and at what cost.
The client, for its part, is involved and informed in a short time about what is happening in the prevention, maintenance, and technical intervention phases and has access to reports in total clarity.
For the same principles of timeliness and transparency, in the event of an urgent intervention, the BPM manages fault identification and subsequent diagnostics, monitors processing activities, and creates real-time reports that the technician can share with the customer.
Service requests are opened in just a few clicks using automated BPM flows, speeding up the service request process and facilitating ticket management and allocation.
In addition, the warehouse with all the inventory and equipment available for service is constantly updated so that technicians can always be informed about what vehicles and tools are available and where a specific traveling warehouse is at any given time.
The Case Study as an example:
Cite the case of Pratika Group, which operates in the sale and maintenance of leather goods machinery and has chosen to implement of BPM Xperience software, starting with technical service processes.
Through Xperience, Pratika Group is always up-to-date on the status of the machines used by its clients: it tracks and archives the activities performed on each of them when they were done, and when they need to be renewed.
In this way, it can organize and plan preventive care procedures in consultation with the client and intervene promptly on the most urgent interventions.
With a state-of-the-art approach, the company is able to download real-time reports on the lifecycle of plants and the progress of maintenance activities, sharing them with both the technical staff and the customer concerned, ensuring accuracy, timeliness and transparency.
With the implementation of BPM Xperience, the company has digitized maintenance workflows, automating operation flows, cutting work time and thus reducing errors and costs.
With automation, communication and notifications about Pratika’s warehouse have also become more streamlined and faster: technicians have full control over inventory and equipment on hand, getting parts and materials when they are needed.
Pratika Group’s digitization has also led to another breakthrough: a drastic decrease in the use of paper documents.
Processing, invoices, reports, and inventory are reported digitally, thus avoiding the risk of lost documents, manual errors, and unnecessary paper waste.
Technicians also move without paper blocks and pens, using a personal tablet through which they can access any document needed at the time.
Results and benefits:
Finally, we can see that the benefits that a manufacturing company obtains by making use of BPM software for maintenance are:
-No loss of time due to mismanagement of sudden breakdowns
-Employee satisfaction with a compliant and efficient work environment
-Customer satisfaction with timely, accurate, and transparent service, with information and reports they can access in real-time
-The digitization of paper documents